Spotlight® on Oracle

Spotlight on Oracle, 9.0.2

Spotlight on Oracle RAC, 9.0.2

Release Notes

Tuesday, 27 November 2012


Contents

Welcome to Spotlight on Oracle New in This Release Resolved Issues Known Issues Upgrade and Compatibility
System Requirements Global Operations Getting Started For More Information

Welcome to Spotlight on Oracle

Spotlight is a powerful diagnostic and resolution tool for Oracle databases. Its unique user interface provides you with an intuitive, visual representation of the activity on your database. Graphical flows illustrate the rate at which data is moving between database components. Icons display the value of key statistics and metrics.

Spotlight on Oracle

Spotlight on Oracle is used to diagnose the performance of Oracle instances running on individual host machines. It also includes the following products:

Spotlight on Oracle RAC

Spotlight on Oracle RAC is an optional add-on to Spotlight on Oracle.  It enables the diagnosis of Oracle databases on multiple host machines under the Real Application Clusters (RAC) architecture.


New in This Release (9.0)

New features in this release of Spotlight on Oracle.

 

Monitoring of Oracle Exadata

Detect and help resolve performance issues on Oracle Exadata.

 

Support for 64 bit environments

Connect to Spotlight on Oracle with a 64-bit Oracle Client or a 32-bit Oracle client.

 

Encryption

Spotlight on Oracle now supports Federal Information Processing Standard (FIPS) compliant AES encryption.

 

Preemptive Statistics

Opt in to provide anonymous feedback to Quest regarding your usage of Spotlight products. Your feedback will be used to improve Quest products.


Resolved Issues and Enhancements

The following is a list of issues addressed and enhancements implemented in this release.

Resolved Issues and Enhancements in 9.0.2

Feature Resolved Issue Defect ID
Alarm Notifications

Fixed a problem where the support bundle email dialog opened on testing alarm notification.

PT40023387

Resolved Issues and Enhancements in 9.0.1

Feature Resolved Issue Defect ID
Support Bundle Fixed a problem that prevented the support bundle being attached to support emails. PT38554389
CPU Usage

CPU Usage was displayed incorrectly for Queries JobSession and PQSession while monitoring Oracle 11g Release 2 and possibly other versions of Oracle databases.

PT38550667

Resolved Issues and Enhancements in 9.0

Feature Resolved Issue Defect ID
OEM OEM Status indicator on Spotlight Home Page raising an AV sporadically. ST14554
Data Guard Update DGUnappliedLog SQL ST14433
Data Guard monitoring is generating errors PT31253215
Spotlight reporting incorrect unapplied logs on standby database if there exist duplicate logs PT34049195
Explain Plan No scroll bar on Explain Plan SQL text PT31253417

Known Issues

The following is a list of issues known to exist at the time of this release.

Feature Known Issue Defect ID
General

Spotlight can hang when entering Predictive Diagnostics from a Windows 2008/2003 client:

To resolve this issue:

  1. Close Spotlight.
  2. From the Windows Control Panel | Internet Options | Security | Trusted Sites add the web site: "about:security_Spotlight.exe" and deselect "Required server verification (https:) for all sites in this zone".
  3. Restart Spotlight.
ST11775

Predictive Diagnostics is disabled for Read Only connections. Read Only databases cannot run (Predictive Diagnostics) jobs therefore no data will be gathered.

ST11604

Windows Firewall has blocked some features of this program: You may see this Windows Security Alert while Spotlight is running.

  • Program Name (Quest Oracle Service) - Allow Spotlight to communicate over the Network. This is required for 64-bit support and connection.
  • Program Name (Spotlight Console) - This may occur while monitoring Oracle Exadata. Exadata Storage Cells are generally only accessible to Spotlight via SSH port forwarding. If requested, allow Spotlight to communicate over the Network via SSH Port Forwarding.
PT32653067
Images "missing" in balloon help: The Knowledge Expert icon and other images in the balloon help are missing on systems where Internet Explorer 9 has been installed. PT34703303

Limitations with automatic reconnection to Oracle systems:

  • Connection lost during initial connection: Spotlight will not reconnect if the connection is lost while Spotlight is initializing its connection.
  • Connection lost while viewing alert log: Spotlight will report a number of errors if the disconnection and reconnection occurs while the Alert Log drilldown is open.
 
Changing column order may disable sub-pages in SQL Analyze Trace drilldown page: Changing the order in which columns are displayed in the Trace File Details grid of the Trace Files page may disable the Summary, SQL Statements, and SQL Statement Details tabs, limiting your access to the other pages within SQL Analyze Trace. To counter this problem, right-click the Trace File Details grid and choose Restore Default Settings from the shortcut menu.  
Spotlight data not displayed when overhead settings are restored to default values: In some cases, restoring Overhead Management settings on a Spotlight component may prevent the display of Spotlight data in one or more drilldown pages. To view the data, disconnect the original Spotlight connection and then reconnect.  
Queued Spotlight queries will complete despite changes to Overhead Management settings: When you use Spotlight's Overhead control to reduce or halt the collection of data from a connection, any existing queries that have been queued for execution will complete as if started under the previous overhead setting.  
Negative value for Shared Pool Used component: The Shared Pool Used component on the Spotlight on Oracle home page may display a negative value when Oracle is first started or when the shared pool is flushed out. This occurs when the value for "shared pool free memory" in v$sgastat is larger than the original shared pool size (Oracle bug 3288917). This affects all Oracle versions 9i (Release 2) and later.  
Inaccurate value for Total RAM after network timeout error: After a network timeout error, Spotlight may display an inaccurate value for the Total RAM metric on the Spotlight on Oracle RAC home page. When this occurs, Spotlight's calculation of Total RAM has omitted data from one or more nodes in the cluster.  
Spotlight on Oracle connections: Spotlight on Oracle RAC automatically creates Spotlight on Oracle connections for each instance in the cluster. If, for example, you name your Spotlight on Oracle RAC connection "My cluster", and it has two instances with instance names of "CL1" and "CL2", then two Spotlight on Oracle connections named "My cluster CL1" and "My cluster CL2" will be created automatically when you first connect Spotlight on RAC to the cluster. If you already have Spotlight on Oracle connections with those names, the connection details will be overwritten by Spotlight on Oracle RAC. If you subsequently delete the Spotlight on Oracle RAC "My cluster" connection, you will need to delete the associated Spotlight on Oracle connections manually.  
Installation issues

Problem reinstalling Spotlight on Oracle after uninstalling via Add/Remove Programs: If you use the Windows Control Panel's Add/Remove Programs utility to UNINSTALL Spotlight on Oracle, and later try to REINSTALL Spotlight via the TOAD DBA Suite installer, the installer will state that Spotlight on Oracle is already installed.

To resolve this problem, run the Quest Installer (Start Menu> All Programs> Quest Software> Quest Installer) and select to REMOVE Spotlight on Oracle. When you have done this, you can reinstall Spotlight successfully.

 

Problems upgrading Spotlight in non-default location (MSI installer): If your previous version of Spotlight on Oracle or Spotlight on Oracle RAC was installed via the Spotlight MSI installer, and was installed into a non-default location, you may not be able to upgrade Spotlight directly to the latest version.

We recommend that you uninstall the previous version of Spotlight before installing the new version.

 

SAP Crystal Reports runtime engine warning message on installation. The warning message instructs the user to uninstall SAP Crystal Reports. This is not necessary. Click OK to the warning message. This cancels the crystal reports installation. It does not adversely affect the Spotlight on Oracle installation. Following installation, there is no adverse impact on using the reporting feature of Spotlight on Oracle.

 

Brackets not permitted in installation path names: The Oracle client does not support an installation path for Spotlight that contains the brackets "(" and ")". For example: C:\Program Files (x86)\...

This limitation does not apply when using an Oracle 11g client.

 
Operating System Issues Unix OS commands: Unix OS commands need version 5.6 of perl or later. If this is not available you should revert to using a shell script to obtain operating system data for this server. To do this, edit the file ScriptConfig.ini (in the ..\Plug-ins\DatasourceUNIX sub-folder of the Spotlight installation folder) according to the instructions supplied in the file.  
Public-key cryptography available for SSH2 connections only: Spotlight can now use public-key cryptography (via DSA or RSA) to communicate securely with Unix-based Oracle systems, but this functionality is made available only under the SSH2 protocol.  
Avoid simultaneous REXEC and SSH connections: Spotlight supports both REXEC and SSH connections to Oracle servers, but raises an error when you try to open simultaneous REXEC and SSH connections to the same Oracle server.  

Installing and configuring DTrace scripts (Solaris 10 and later): DTrace, a dynamic analysis tool for Sun operating systems, was first introduced in Solaris version 10. You can enable and use Spotlight's DTrace drilldown to capture details about the interaction between Oracle and Solaris that would otherwise be unavailable.

Before doing this, you must configure the Solaris server under investigation. To do so:

  1. Locate the SoO_DTrace_scripts.tar archive package in the Plug-ins\SoO sub-folder of the Spotlight installation folder.
  2. Unpack the contents of the archive to a directory on the server. Ensure that the unpacked files have execute permission.
  3. In the .profile of the account that will be used to run O/S commands from Spotlight, define a QUEST_SOO_HOME variable that points to that directory on the server. (In previous Spotlight versions, the variable was QUEST_HOME.)
  4. Provide that user with DTrace authority by adding the following line to /etc/user_attr:

    <<username>>::::defaultpriv=basic,dtrace_proc,dtrace_kernel

For more information, see the DTrace User Guide.

 
Password Authentication when using SSH to connect to Linux servers: To allow Spotlight to make SSH connections to Linux machines via username/password authentication, you may need to set the value of the PasswordAuthentication configuration item in /etc/ssh/sshd_config to yes.  
Failure to connect to a Windows XP (SP2) server through the XP firewall: If the XP firewall is enabled on a Windows XP (SP2) server under diagnosis, Spotlight may not be able to collect statistics on the target operating system. To resolve this problem, enable File and Print sharing through the firewall and allow the ORACLE and TNSLNSR executables specific access through the firewall.  
Connection to a Unix host: When you connect as an O/S user, make sure that the Unix account does not attempt to run a script on connection, as this may cause the Spotlight connection to fail.  
Avoid using Stealth Collect when creating a Spotlight on Oracle connection to a Linux host: When you create a Spotlight on Oracle connection to a Linux host, do NOT choose Stealth Collect as your method for collecting SQL statements and performance indicators.  
Page size for HP-UX: When diagnosing HP-UX, the Available Memory chart in the OS drilldown assumes a page size of 8 kilobytes. If the system being monitored has a page size of 4 kilobytes, the chart will show about twice the actual amount of free memory. To determine the page size, run the command getconf PAGE_SIZE on the server (this applies only to HP-UX).  
REXEC and SSH protocols and Unix commands: Spotlight uses the REXEC or SSH protocols to submit various Unix commands (for example, netstat, vmstat, iostat, sar) to observe system activity. These commands must be accessible to an REXEC or SSH session for Spotlight to be able to observe Unix activity. If these commands are not located in the search path for REXEC or SSH sessions, Spotlight displays an error.  
Errors in performance counters and WMI: Spotlight on Oracle now reports fewer performance counter and WMI errors of the type "Error 80041010: Unknown IWbemLocator.ConnectServer error". It is impossible to eliminate these errors entirely if they are generated by the Windows server under diagnosis.  
Remote commands on Unix OS: When diagnosing a Unix OS with a user ID/password that exists on the machine, it is possible that remote commands will not work on the machine unless the user ID is added to the /etc/hosts.equiv file on that Unix machine.  

Operating system (OS) statistics not reported by Spotlight on Oracle: Differences between versions of operating systems mean that Spotlight is unable to collect all OS statistics in all environments. The following list shows statistics in the Operating System drilldown pages that are not reported by Spotlight on Oracle for each operating system.

Windows

  • "Waiting" graph within CPU Utilization chart is always zero for Windows systems. The "Waiting" graph in the CPU Utilization chart of the Operating System drilldown is included specifically to collect the relevant data from Unix systems. Windows systems do not provide the same information, and so the value of this metric is always zero for Windows systems.

AIX

  • Some Disk I/O and virtual memory statistics are not reported. These may include disk I/O dataflows on the home page, disk read and write statistics on the Activity Summary page of the Activity drilldown, and metrics such as % User, % Privileged, Work Set (MB), Page faults/s, Handles, Threads, Start Time, and % Processor.

HP-UX

  • Missing Total RAM value on Spotlight on Oracle RAC home page: The value for Total RAM can be displayed only if the cstm utility is installed and can be run on the HP-UX server.
  • Some Disk I/O and virtual memory statistics are not reported. These may include disk I/O dataflows on the home page, disk read and write statistics on the Activity Summary page of the Activity drilldown, and metrics such as % User, % Privileged, Work Set (MB), Page faults/s, Handles, Threads, Start Time, and % Processor.
  • Abnormal CPU figures. In some cases on HP-UX Unix, CPU user time has been diagnosed at -1% to -2%, which pushes the idle time to 101% to 102%. This appears to be a bug in the HP-UX operating system, which will result in abnormal Processor Utilization figures in Spotlight on Oracle.

Linux

Specific implementations of Linux may limit Spotlight's ability to collect data. These include:

  • SUSE Linux — virtual memory statistics. Statistics that may not be reported include % User, % Privileged, Work Set (MB), Page faults/s, Handles, Threads, Start Time, and % Processor.
  • Red Hat Linux — invalid network metrics reported by some versions of Red Hat Linux (2.4 kernel). Because of a known formatting bug in the output for the Unix netstat command, Spotlight may report inaccurate values for metrics (Network flows and Network charts, for example) that rely on netstat. This problem will be addressed in a later version of Spotlight.

Solaris

  • No data for Paging and Scan Rates in Solaris 9 systems. When Spotlight returns no data in the Paging and Scan Rates chart of the OS Performance page in the Operating System drilldown for a Solaris 9 system, you should apply the patch 116543-01 to that system.
  • Some virtual memory statistics are not reported. These include % User, % Privileged, Work Set (MB), Page faults/s, Handles, and Threads.
 
Oracle issues (general) OCI error displayed when the Oracle client setting is changed in a connection profile: In some circumstances, changing the Oracle client setting within a profile can cause problems with loading the correct OCI.DLL. To resolve this issue, set the Oracle client global option to the desired client.  

User is prompted to re-enter their username and password after changing their profile in environments running multiple versions of Spotlight on Oracle. For example, the user enters their username and password when creating their profile in Spotlight on Oracle 9.0 then is required to re-enter their username and password when opening their profile in Spotlight on Oracle 8.1.

 

Restarting Spotlight to change selected Oracle Home: Normally, you can change the Oracle Home setting for Spotlight on Oracle whenever the selected home is NOT being used for an active Spotlight connection.

In certain circumstances, however, disconnecting from a database causes the termination of one or more executing queries. When this happens, you can select a new Oracle Home in a connection profile (or in the Spotlight on Oracle Options window) ONLY AFTER Spotlight itself has been restarted.

 

Unable to create or open a Spotlight connection because of missing PATH entry for Oracle client:

  • You cannot create a Spotlight on Oracle connection via a specified Oracle client if that client's home directory is not in the Windows PATH environment variable.
  • Spotlight may not connect successfully to an Oracle database if the home directory for the specified Oracle client has been removed from the PATH variable (as can happen, for example, when the PATH entry has been removed by the Oracle Universal Installer).
 
Error when connecting to Oracle 10g database on LDAP server: Spotlight may encounter access violation errors when attempting to connect to an Oracle 10g database on an LDAP 9.2.0.1 server via an Oracle 11g client. To resolve this problem, we recommend using an Oracle 10g client to connect to the 10g database.  

Spotlight does not support multiple Oracle homes with the Oracle 64-bit client.

 

Oracle error ORA-1031 when connecting to an Oracle database: To resolve the error ORA-1031: insufficient privileges in table Parameter when you try to connect to an Oracle database, add the following entry into the SQLNET.ORA file on the Spotlight client machine:

SQLNET.AUTHENTICATION_SERVICES= (NONE)

Note: This error is seen most often for the Parameter table, but can also occur for others.

 
Read access required to analyze Oracle trace files: Before you can use Spotlight's SQL Analyze Trace facility to analyze trace files from a target Oracle database, the Spotlight OS User must have read access to the directory on the server specified by the Oracle parameter UserDumpDest.  
Open_cursors parameter: The open_cursors parameter for the database instance needs to be greater than 70 to allow Spotlight to diagnose the database instance correctly.  
Oracle error ORA-12154 when connecting to Predictive Diagnostics with Oracle Names Server: The known Oracle bug #2048583 may cause an ORA-12154 error to be raised when you navigate to the Predictive Diagnostics drilldown, preventing the display of the drilldown. A possible workaround is to upgrade your Oracle client to version 9.2.0.7 or later.  
Oracle issues (archiving) Close and re-open Spotlight connections to detect new archive destinations: When you add a new archive destination to a monitored Oracle database, it may not be detected by Spotlight. Disconnect from the database and then reconnect to view the details of the new archive destination.  
Unreliable historical data for archive destinations: When viewed in History mode, the Spotlight connection may on occasion display incorrect data for archive log destinations.  

Information shown for a single node only in Alert Log and Archive Log diagnostics: In a clustered environment where the global_names parameter is set to TRUE, alert log and archive log diagnostics within Spotlight on Oracle RAC will display data for one node only. To work around this, add the entry

alter session set global_names=FALSE

to the SPOTLIGHT.ORA file in the Plug-ins\SoO sub-folder of the Spotlight installation folder. This will change the global_names parameter for the relevant Spotlight session.

 
Limited support for Archive Destinations on mapped network drives (Windows): Spotlight does not as yet calculate or display Time to Failure estimates for Oracle RAC systems on Windows platforms whose archive destinations are not local drives.  
Oracle (Exadata)

After heavy use of the cellcli utility, CPU utilization on the cell host may hit 100% and stay there. The runaway processes appear to be java and cellsrv. To fix, identify the cell host on the Exadata | Cell Balance drilldown then enter the following Unix command on the appropriate cell host:

cellcli -e "alter cell restart services MS"

 
Oracle issues (11g) Spotlight support for Oracle 10g or 11g Instant Client: Spotlight on Oracle supports the use of the Oracle 10g or Oracle 11g Instant Client when it is the default Oracle client, but the Oracle Instant Client may not be available in the list of Oracle clients shown in the Spotlight connection profile or in the Oracle home item in the Spotlight on Oracle Options window.  
Bad data in Latch Misses chart: The Latch Misses chart in the Activity Latches drilldown can show bad data for Oracle 11gR2 under category "Other". This is due to intermittent bad data being returned from Oracle for latch "JS slv state obj latch". Bug 9534870 has been raised with Oracle. Using the Filter button to remove the "Other" category from the chart is a possible workaround for this issue.  
Oracle issues (10g) Asynchronous I/O failure in Oracle 10g (Release 2) on Linux: In some Linux implementations, Oracle 10G (Release 2) is not able to report I/O activity or events to the operating system while using asynchronous I/O. This problem can cause database writer contention in Oracle and cause Spotlight to raise database writer alarms. To correct the problem, you need to stop the database and relink the base Oracle binary with the option async_on. [For more information, see Document 365416.1 on the Oracle Metalink Web site (https://metalink.oracle.com/).]  
Missing Flashback data in Recovery Area page: When used to diagnose Oracle 10g (Release 1) databases, Spotlight on Oracle populates only some of the charts and tables in the Recovery Area page of the Disk Storage drilldown. The cause is the absence of the dynamic performance view v$flash_recovery_area_usage, which is defined only in Oracle 10g (Release 2) and later. Flashback components in the Disk Storage panel on the home page (the Flashback container, and the Size and Used fields) will also be disabled.  
Oracle 10g bug may affect display of SGA data: A bug introduced in Oracle 10g may result in several Spotlight components – in particular, the SGA Current Size component on the home page, and various components on the SGA Utilization page of the Configuration & Memory drilldown – to display the message "Unknown – Oracle Bug". The bug responsible for causing this error has been fixed in Oracle release 10.2.0.3.  
Oracle issues (9.2) Missing Flashback data in Recovery Area page: When used to diagnose Oracle databases prior to version 10g, Spotlight on Oracle does not populate ANY of the charts and tables in the Recovery Area page of the Disk Storage drilldown. The cause is the absence of the dynamic performance view v$flash_recovery_area_usage, which is defined only in Oracle 10g (Release 2) and later. Flashback components in the Disk Storage panel on the home page (the Flashback container, and the Size and Used fields) will also be disabled.  
Error in v$session_event: The known Oracle bugs #2429929 and #2027849 can cause v$session_event to report incorrect session data. Spotlight on Oracle avoids these bugs and reports the correct data. However, the incorrect data still may cause discrepancies between what Spotlight reports and what other applications (such as SQL*Plus) report. A side-effect of these bugs is that Waiting Events details cannot be shown for the session whose SID is 1 (most likely the pmon process). Spotlight on Oracle will show the incorrect information for this as well.  
Sessions waiting on the wrong events: The known Oracle bugs #2427522 and #2467314 may cause Spotlight on Oracle to report that a session is waiting on the wrong event (for example, a session may be shown as waiting on 'null event' when it should be waiting on 'SQL*Net message from the client'). This problem is still under investigation by Oracle.  

Upgrade and Compatibility

From time to time, Quest Software may make upgrades and patches available on the Internet. Upgrades will be made available from the Quest Software web site at http://www.quest.com. Instructions for downloading and installing upgrades are provided on the web site.


System Requirements

Before installing Spotlight on Oracle, ensure your system meets the following minimum hardware and software requirements:

Client Requirements

Platform

A Pentium-based or equivalent PC with:

  • A 1.2 GHz Processor (recommended minimum). The required processing power will increase when Spotlight diagnoses Oracle RAC clusters with many instances.
  • A monitor capable of supporting a resolution of 1280x1024 or larger. (You should also set the display to use the 64K color palette [65536 colors].)
  • A CD-ROM drive or Internet connection. Spotlight can be downloaded from the Internet or installed from compact disc. The CD-ROM drive should be attached to the PC on which Spotlight is to be installed. A drive mapped to a network device could be used if a local CD-ROM is not available.
  • A printer (optional). Spotlight reports can be printed on a laser or bubble jet printer. You can print graphs in color if your printer provides this capability.
  • A sound card and speakers (optional). Spotlight can use sound to alert you when a threshold is reached. You must have a sound card and speakers installed on your PC for this feature to work.
Memory

512 megabytes of RAM (minimum). 1 gigabyte recommended. Memory consumption will increase for multiple simultaneous connections and as the number of instances in an Oracle RAC cluster increases, and will also depend on the connection options chosen.

Hard Disk Space 1 gigabyte of free disk space. This should exist on a local disk drive rather than a network drive. Extra disk space will be required if you choose to log historical snapshots from within Spotlight.
Operating System

Microsoft Windows Server 2008 64-bit

Microsoft Windows Server 2003 32-bit and 64-bit

Microsoft Windows 7 32-bit and 64-bit

Microsoft Windows Vista Business 32-bit and 64-bit (Service Pack 1 or later)

Microsoft Windows XP Professional 32-bit and 64-bit (Service Pack 1 or later)

Note: Microsoft Windows 8 is not supported.

Additional Software
  • .NET 3.5 service pack 1.
  • SQL*Net 2.3.4 or later. SQL*Net enables a connection to be established to a database. The database may be local or remote. Before you start Spotlight you must have the SQL*Net connection string for the database.
  • Oracle Client. (Oracle 9.2, Oracle 10g [full client or instant client], or Oracle 11g). Spotlight also requires that the version of the Oracle client be the same or later than the version of any Oracle database being diagnosed. For example, to connect to an Oracle 10g cluster, you must use an Oracle 10g client or later.

Server Requirements

Database Server (Oracle)

The following Oracle database servers are supported for database queries. (You must have the Database Administrator [DBA] user ID and password for the database you want to diagnose.)

  • Oracle 9.2.0.4 or later
  • Oracle 10g (Release 1 or Release 2)
  • Oracle 11g (Release 1 or Release 2)

Note: The Spotlight User Wizard installs several read-only views into the SYS schema of the target database when you use the wizard to create or modify a Spotlight user. Because of this, the DBA account that you use within the Spotlight User Wizard should have SYSDBA privileges. If the account does not have these privileges, you will be asked to provide a valid SYS account and password.

Database Server (MySQL)

The following MySQL database servers are supported for database queries. (You must have the Database Administrator [DBA] user ID and password for the database you want to diagnose.)

  • Version 5.0.3 and later.
Cloud Database Services Oracle databases running on Amazon EC2.
Operating System Server

The following server operating systems are supported for Operating System Server queries:

Unix:

  • Sun Solaris 9, 10, 11.
  • HP-UX 11i, 11i v2, 11i v3.
  • IBM AIX 5.2, 5.3, 6.1.
  • Red Hat and SUSE operating systems running Linux 2.4 and 2.6 kernels.

Microsoft Windows:

  • Microsoft Windows Server 2008 64-bit
  • Microsoft Windows Server 2003 32-bit and 64-bit
  • Microsoft Windows XP Professional 32-bit and 64-bit (Service Pack 1 or later)
  • Microsoft Windows Vista Business 32-bit and 64-bit (Service Pack 1 or later)
  • Microsoft Windows 7 32-bit and 64-bit

Note: Microsoft Windows 8 is not supported.

Oracle RAC Servers

Spotlight on Oracle RAC supports up to 16 instances in a cluster, with a theoretical limit of 36 instances.

Oracle Exadata Storage Servers (Cells)

Spotlight monitors Exadata Storage Server (Cells) hosted on the following Operating System: Linux Kernel V2.6.

Ensure CellCLI is in the PATH of the Operating System account on the Exadata Storage Server (Cell) hosts. This is required for Spotlight to collect performance information.

Virtualization Support

Review the following information about using Spotlight on Oracle in virtual environments:

Application

Spotlight has been tested for Citrix support on Windows Server 2003 Enterprise Server (Service Pack 2) using the MetaFrame Presentation Server 5.0 and Citrix Presentation Server Clients 10.2.

Desktop (VDI)

Spotlight has been tested on desktop VMware workstations.

Server

Spotlight has been tested on VMware ESX servers.

Spotlight supports Oracle Virtualization (OVM). Limited testing has been done using Oracle VM 3.0.

Note: Spotlight on Oracle may work in virtualization environments other than the ones in which it was tested.


Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. It supports simultaneous operation with multilingual data. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.


Getting Started

Contents of the Release Package

The Spotlight on Oracle release package contains the following products:

  1. Spotlight on Oracle version 9.0.2
  2. Spotlight on Oracle RAC version 9.0.2
  3. Spotlight on MySQL 9.0
  4. Spotlight on Unix version 9.0
  5. Spotlight on Windows version 9.0
  6. Product Documentation, including:

Installation Instructions

Refer to the Spotlight on Oracle Getting Started Guide for installation instructions.


For More Information

Contact Quest Software

Email:

info@quest.com

Mail:

Quest Software, Inc.

World Headquarters

5 Polaris Way

Aliso Viejo, CA 92656

USA

Web site:

www.quest.com

Refer to our Web site for regional and international office information.

Contact Quest Support

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to our Support Portal at www.quest.com/support.

From our Support Portal, you can do the following:

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, policies and procedures. The guide is available at: www.quest.com/support.


© 2012 Quest Software, Inc.
ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656
email: legal@quest.com

Refer to our Web site (www.quest.com) for regional and international office information.

Patents 

Protected by U.S. Patents #6,901,582, 7,784,027 and 8,015,454. Additional patents pending.

Trademarks

Quest, Quest Software and the Quest Software logo are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. For a complete list of Quest Software’s trademarks, please see http://www.quest.com/legal/trademark-information.aspx. Other trademarks and registered trademarks are property of their respective owners.